Return Policy Page

Returns Policy

Return is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the policy on the product page shall prevail over the general returns policy. Do refer to the respective item's applicable return policy on the product page for any exceptions to the table below.

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1 – Category, Return Window, and Actions possible

Category

Returns Window, Actions Possible, and Conditions (if any)

Lifestyle: Clothing, Footwear, Watches, Sunglasses, Fashion Accessories

10 days

Refund, replacement, or exchange

Lifestyle: Sport & Fitness Equipment, Baby Care, Jewellery, Footwear Accessories, Travel Accessories, Lingerie (top-wear)

Home:  Home decor, Furnishing, Home Improvement Tools, Household Items, and Pet Supplies;

Books & More: Books, Music Instruments, Office Supply, School Supply, and Toys

Automotive: All automotive spare parts, accessories

10 days

Refund or replacement

All Electronics, Furniture, and Large appliances other than Apple / Beats and Google Products

10 days

Replacement only

For products requiring installation, returns shall be eligible only when such products are installed by the brand's authorized personnel.

In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.

If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service center to resolve any subsequent issues.

In any case, only one replacement shall be provided.

Apple / Beats & Google Products (Mobiles, Tablets, Laptops, Smart Watches)

10 days

Replacement only

For all functionality-related issues, do contact the brand authorized service center directly.

Grocery

10 days

Refund only

Fruits and Vegetables ordered would be delivered only in the first attempt. In order to ensure that you get fresh fruits and vegetables, we will not be making reattempts to deliver your fruits and veggies in case you miss your slot. The rest of the grocery items from Super mart would be delivered through reattempt in case you miss your slot.

Try & Buy

10 days

Refund only

This policy shall be applicable selectively (geographical coverage, product, customer and time periods).

Try & Buy benefits shall be applicable only if the product was bought when the item was on Try & Buy. Else normal category policy shall apply on the order. In any case, only one replacement shall be provided.

No Returns categories  

Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.

Part 2 - Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:

Category

Conditions

Correct Product

IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

Complete Product

All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies, and combos (if any) should be present.

Unused Product

The product should be unused, unwashed, unsoiled, without any stains, and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern, or Fingerprint) must be disabled. the iCloud lock must be disabled for Apple devices.

Undamaged Product

The product (including SIM trays/ charging port/ headphone port, back-panel, etc.) should be undamaged and without any scratches, dents, tears, or holes.

Undamaged Packaging

The product's original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met

If you want more details please mail us : info@neobazar.in